Got a question? Get in touch with our Customer Services team

WhatsApp Chat

Message us for any general enquiries via WhatsApp. We're here to help from 7.30am - 11.30pm, 7 days a week, (including Public and Bank Holidays).

Need to report a loss of electricity supply or encounter a hazardous situation outside of these hours? Please contact our 24/7 Customer Helpline at 03457 643 643.

Scan the QR code with your mobile phone to chat to us on WhatsApp now.

Chat On WhatsApp

Customer Helpline

Our Customer Helpline is open 24 hours a day, 7 days per week to report a loss of electricity supply or hazard.

For general enquiries our customer service team is available on the same number between 8.30am - 5.00pm Monday to Friday (excluding Public & Bank Holidays).

Call 03457 643 643

Live Chat

Chat with us for any general enquiries. Our Customer Service Agents are available to chat between 7.30am – 11.30pm Monday to Sunday (including Public and Bank Holidays).

To report a loss of electricity supply or a hazardous situation outside of these hours, please contact our Customer Helpline on 03457 643 643 which is open 24 hours per day, 7 days per week.

Facebook Live Chat

Social Media

Our social media team are available Monday to Sunday from 07.30-23.30 including bank holidays.

Contact Us Online About A Service

Feedback & Enquiries

Claims & Complaints

SignLive

Meter Reading

Connections Services

Planned Work

Wayleave Payments

Meter Services & Maintenance

Tree Cutting

Safety Advice