Got a question? Get in touch with our Customer Services team

WhatsApp Chat

Message us for any general enquiries via WhatsApp. We're here to help from 7.30am - 11.30pm, 7 days a week, (including Public and Bank Holidays).

Need to report a loss of electricity supply or encounter a hazardous situation outside of these hours? Please contact our 24/7 Customer Helpline at 03457 643 643.

Scan the QR code with your mobile phone to chat to us on WhatsApp now.

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Customer Helpline

Our Customer Helpline is open 24 hours a day, 7 days per week to report a loss of electricity supply or hazard.

For general enquiries our customer service team is available on the same number between 8.30am - 5.00pm Monday to Friday (excluding Public & Bank Holidays).

Call 03457 643 643

Live Chat

Chat with us for any general enquiries. Our Customer Service Agents are available to chat between 7.30am – 11.30pm Monday to Sunday (including Public and Bank Holidays).

To report a loss of electricity supply or a hazardous situation outside of these hours, please contact our Customer Helpline on 03457 643 643 which is open 24 hours per day, 7 days per week.

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Our social media team are available Monday to Sunday from 07.30-23.30 including bank holidays.

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