Disconnection

The safety of the general public, employees and environment is our priority. Construction or demolition work carried out near the electricity network can put you at risk from injury and cause inconvenience to customers in surrounding areas.

You should exercise extreme caution when working in the vicinity of underground cables and overhead power lines by following the practical guidelines:

1. Contact NIE Networks at the planning stage, by applying online or by downloading an application form and sending it in by post.
2. Do not attempt to connect/disconnect electricity services yourself.
3. Always treat electricity services as live unless it is confirmed dead by NIE Networks.
4. If you have any queries you can contact us or call our customer helpline on 03457 643643.

Site safety should be in accordance with HSE Guidance Note GS6 (Avoidance of Danger from Overhead Lines) and HSE Booklet HSG47 (Avoiding Danger from Underground Services) [links open in a new window].

Please provide a plan at an appropriate scale (our preference is 1:500).  Please show the outline of your house on the site and your meter position.

Compatible file types:
- AutoCAD (.dwg format, version 2010 or later) 
- Adobe Acrobat (.pdf format)

The maximum file size is 50 MB.

In order to process a disconnection, please provide either your:

1. MPRN (this is an 11 digit number that begins with 8 and can be found on your electricity bill) or;
2. Meter serial number (this can be found on the front panel of the meter, e.g. YH0124).

Please provide an image of your current meter position.

Compatible file types:
- Image files (.bmp, .gif, .jpg, .jpeg, .png, .tif, .tiff)

The maximum file size is 50 MB.

To complete your application you will need to provide information for the following sections:

1. Correspondence details
2. Site details including site contact details (please specify, if this is different)
3. Payment details (contact details of the person paying for the disconnection)

If possible please indicate your timescales. When considering your date of completion, please refer to the connections process timeline as your connections work may take up to 3 months to complete.

We have developed guide prices and timescales to assist you with your connections application.

Note: These prices are for guidance only. Depending on the complexity of your requirements, the cost of your connection may increase. Your full quotation will be based on the costs outlined in the Schedules listed in our Statement of Charges.

If you are planning to work near or around overhead electricity lines please notify us by contacting our customer helpline on 03457 643 643 as soon as possible, before the work starts.

If you have an emergency to report, please contact our customer helpline immediately on 03457 643 643. If you see electricity lines that are down or causing significant risk to the public, please call 999.

We can arrange to turn off your power for a short period to allow you to safely carry out work on your premises.

To obtain a quote for the work you, please complete an alteration application. 

Apply for a disconnection of an overhead or underground service cable to a single premises and to remove the meter.

Apply for a disconnection of an overhead or underground service cable to a single commercial premises and to remove the meter.

If you require a confirmation letter for a recently disconnected premise then please contact 03457 643 643.