2 Jul 2024
NIE Networks is proud to announce our new Vulnerable Customer Team – dedicated to providing support and assistance to those in our community that may require additional help with their electricity service.
Whilst NIE Networks always helped and supported our vulnerable customers, this new team re-emphasises our commitment to delivering the best possible level of support.
The team is made up of two Vulnerable Customer Agents Paul Reid and Sinéad McAlinden and the Vulnerable Customer Manager Natasha Crooks.
Speaking about the new role, Natasha Crook said;
“I have worked in NIE Networks for 3 and a half years and I am excited to take up this new role. I understand that some of our customers may require extra support due to their circumstances, I want to ensure that they receive the best possible level of service. Contacting a large organisation can be daunting and if a customer needs a helping hand it is my role to ensure we are there for them.”
There are currently various ways we can help our vulnerable customers. NIE Networks is a JAM Card friendly organisation. Our teams are trained to support customers with learning difficulties, autism or communication barriers, by giving them ‘just a minute’. We also are a Dementia friendly organisation. We offer Sign Live providing video relay and remote interpreting for Deaf and Hard-of-Hearing people and have facilities on our website to help anyone with visual impairment.
One of the key services offered by NIE Networks is the dedicated Medical Customer Care Register for customers that relies on electricity for healthcare needs, you can join our Medical Customer Care Register to get extra support during a power cut. You can sign up online or call us on 03457 643 643. For further information visit our vulnerable customer page below.
More information