Our codes of practice

At Northern Ireland Electricity Networks (NIE Networks), our main priority is to ensure that you have a safe and reliable supply of electricity. We know that any interruption to your electricity supply can be inconvenient.

While it is impossible for us to totally prevent faults on the electricity network, we will do everything possible to restore supplies as quickly and safely as possible.

For more information you can read more about:

• our customer standards
• making a complaint

Alternatively you can click on a leaflet in your language below [links open in new window].

• customer charter in Arabic [1.6MB, PDF format]
• customer charter in Cantonese [985kB, PDF format]
• customer charter in Czech [157kB, PDF format]
• customer charter in Irish [138kB, PDF format]
• customer charter in Lithuanian [148kB, PDF format]
• customer charter in Polish [129kB, PDF format]
• customer charter in Portuguese [219kB, PDF format]
• customer charter in Romanian [2.3MB, PDF format]
• customer charter in Russian [195kB, PDF format]
• customer charter in Tetum [128kB, PDFformat]
• customer chater in Ukrainian [148kB, PDF format]
• customer charter in Urdu [3MB, PDF format]

Making a complaint

• making a complaint - Arabic [3.8MB, PDF format]
• making a complaint - Cantonese [1.4MB, PDF format]
• making a complaint - Czech [158kB, PDF format]
• making a complaint - Irish [67.8kB, PDF format]
• making a complaint - Lithuanian [136kB, PDF format]
• making a complaint - Polish [130kB, PDF format]
• making a complaint - Portuguese [155 kB, PDF format]
• making a complaint - Romanian [71.4kB, PDF format]
• making a complaint - Russian [190kB, PDF format]
• making a complaint - Tetum [128kB, PDF format]
• making a complaint - Ukrainian [147kB, PDF format]
• making a complaint - Urdu [3.8MB, PDF format]